For custom BJJ gear and OEM production, after-sales service is an important part of the cooperation.
Custom products involve many steps, including design communication, size confirmation, fabric selection, printing methods, sample adjustments and bulk production. Even when the details are confirmed carefully before production, issues may still happen during the process because of communication, understanding, workmanship or production management.
This is why we believe a reliable factory should not only be judged by whether it can complete production, but also by how it communicates, checks the cause and takes responsibility when a problem appears.
Our after-sales commitment is clear: if a product has a quality issue caused by our production, we will take responsibility and provide a free replacement.
The quality issues we refer to mainly include clear production-related problems, such as stitching errors, printing mistakes, measurements that are obviously different from the approved sample or confirmed requirements, abnormal fabric issues, or workmanship problems. If the issue is confirmed to be our production responsibility, we will handle it properly and will not ask the customer to bear the loss caused by our mistake.
Before bulk production, custom products usually go through design confirmation, sample confirmation or order detail confirmation. During production, we follow the confirmed requirements. After receiving the goods, if the customer finds an issue, they can contact us as soon as possible and provide clear photos, videos and order information. We will review the issue based on the approved sample, size requirements, production details and order records.
If the problem is confirmed as our production quality issue, we will provide a proper solution. For products that need to be remade or replaced, we will handle the replacement free of charge.
At the same time, custom products also need to be reviewed case by case. Normal wear after use, changes caused by incorrect washing, or design and size choices that were already confirmed by the customer are usually not considered production quality issues. We will communicate and review the actual situation instead of treating every issue in the same way.
BLITZFIGHT has been working on custom BJJ Gis, rash guards, no-gi shorts and other fightwear products for many years. We understand that every custom order is connected to the image of a club, brand or team, and also to the customer’s trust in the factory.
Our after-sales principle is simple:
If it is our production quality issue, we take responsibility.
If the product needs to be remade or replaced after confirmation, we will handle it free of charge.
If the cause of the issue needs to be reviewed, we will check it carefully based on photos, videos, the approved sample and the confirmed order requirements.
We want customers to understand our service attitude before starting cooperation with us. Custom production is not only about completing an order. It is also about being responsible for product quality and long-term cooperation.
This is the after-sales service standard we continue to follow.
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Reviewed by the BLITZFIGHT Product Development Team
Based on over 20 years of experience in BJJ gear development, fabric production, sizing, sampling, and OEM manufacturing.